Return policy
Free Shipping
We are pleased to offer free standard shipping on all eligible orders unless otherwise stated on the product page.
Free shipping covers the cost of standard delivery only and does not include expedited shipping options, special handling fees, or additional services unless explicitly specified.
Returns & Shipping Costs
While outbound shipping is free, customers are responsible for return shipping costs if a return is requested for reasons other than a confirmed defect or error on our part.
Original shipping fees (where applicable for special services) are non-refundable.
Duties, Taxes, and Customs
Although standard shipping is free, customers are responsible for any customs duties, import taxes, brokerage fees, or currency conversion charges imposed by local authorities or payment providers. These charges are not included in the product price or free shipping offer.
Lost or Delayed Shipments
Free shipping orders are subject to standard carrier delivery timelines. NovaLoom Tech is not responsible for delays caused by customs clearance, carrier disruptions, weather conditions, or other circumstances beyond our control.