Privacy policy

This Privacy Policy explains how NovaLoom Tech (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.novaloomtech.shop (the “Site”).

Information We Collect

Device Information

When you access the Site, certain information is automatically collected about your device. This may include your browser type, IP address, time zone, and information stored through cookies or similar technologies. We also collect data about how you navigate the Site, such as the pages or products you view, referral sources, and your interactions with the Site. We refer to this data as Device Information.

Device Information may be collected using the following methods:

  • Cookies: Small data files placed on your device that help enhance site functionality and user experience. Learn more about cookies and how to manage them at http://www.allaboutcookies.org.

  • Log Files: Records that track activity on the Site, including IP address, browser type, internet service provider, referring/exit pages, and timestamps.

  • Tracking Technologies: Such as pixels, tags, or web beacons that help us understand how visitors use the Site.

Order Information

When you make or attempt to make a purchase, we collect information necessary to process your order. This may include your name, billing and shipping address, payment details, email address, and phone number. This data is referred to as Order Information.

Personal Information

In this policy, Personal Information refers collectively to both Device Information and Order Information.

How We Use Your Information

We use Order Information to:

  • Process and fulfill your orders, including payment processing, shipping arrangements, and order confirmations

  • Communicate with you regarding your purchase or inquiries

  • Detect and prevent fraudulent or high-risk transactions

  • Provide marketing or promotional messages when you have given consent or where permitted by law

We use Device Information to:

  • Monitor for potential security risks or fraud

  • Improve and optimize the performance and functionality of the Site

  • Analyze customer behavior and measure the effectiveness of marketing and advertising efforts

Sharing Your Personal Information

We may share your Personal Information with trusted third parties to operate our business and deliver services. For example:

  • Shopify powers our online store and processes transactions on our behalf

  • Analytics and marketing partners help us understand site usage and improve customer experience

We may also disclose Personal Information when required to comply with applicable Canadian laws or regulations, respond to lawful requests, or protect our legal rights.

Advertising & Marketing

Your Personal Information may be used to provide relevant advertisements or marketing communications tailored to your interests. You can learn more about how targeted advertising works by visiting the Network Advertising Initiative at:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You may opt out of targeted advertising through the following platforms:

You can also opt out via the Digital Advertising Alliance portal:
http://optout.aboutads.info/

Do Not Track

Please note that we do not modify our data collection or usage practices in response to “Do Not Track” signals from browsers.

Your Rights (Canada)

As a Canadian resident, you have the right to request access to the Personal Information we hold about you and to request corrections or deletion where applicable. To exercise these rights, please contact us using the details below.

Data Retention

We retain Order Information for our records as long as necessary to fulfill the purposes outlined in this policy, unless you request that the information be deleted or unless a longer retention period is required by law.

Cookies & Third-Party Data Partners

When you visit or log in to our Site, cookies or similar technologies may be used by our service providers or data partners to associate your activity with other information they may hold, including your email or mailing address. This may be used for marketing communications. You may opt out of such advertising by visiting:
https://app.retention.com/optout

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy, wish to access or delete your personal information, or would like to make a complaint, please contact us at:
Email: support@novaloomtech.shop